FAQ

  • m_alan_tours.jpg More Terms & Conditions
    Information to reservation, payment, cancellation, vehicles and general information
  • More What are the Entry Requirements for South Africa?
    It is of utmost importance, that you thoroughly check your visa requirements before your intended date of travel.
  • More What is an Unabridged Birth Certificate
    From 1 June 2015, the Department of Home Affairs in South Africa will require all passengers under 18 to travel with an Unabridged Birth Certificate.
  • More What should I pack?
    Sun block and lip balm are essential, sunglasses, wide brimmed hat, insect repellent, binoculars and camera (with a zoom) and plenty of spare memory sticks and spare batteries (Africa is the photographer’s dream!)
  • More What is a single supplement?
    A single supplement is a fee imposed by hotels, lodges and camps on single travelers.
  • More How far in advance should I book my safari?
    It is better to book your tour/safari with Alan Tours as far in advance as possible to ensure availability at the time you wish to travel. This is especially important for those wishing to travel on private custom safaris (during the peak seasons (October to March).
  • More How many people do you take on a tour?
    Most of our tours and safaris have guaranteed departures with a minimum of two people (see itineraries).
  • More Is it okay if I am a single traveller to South Africa?
    Of course, we are happy to cater to your needs.
  • More Will we be with other guests on our safari?
    Our tours are personalized and consist of your group/family only. We book the types of accommodation based on your requests so that you can have as much privacy as you'd like.
  • More Will I see the Big 5 and Big 7 on safari?
    Each day on your safari will produce something different. In National Parks there is the chance you can see elephant, lion, rhino, buffalo and leopard (Whales in season). In addition, you may see a variety of antelope, reptiles as well as different species of birds.
  • More Are we safe from the animals on safari?
    Safety is Always the priority - you will be under experienced guidance and highly trained rangers.
  • More When is the best time to visit for my holiday to South Africa?
    It depends on what kind of experience you are looking for but generally South Africa is a year round holiday destination.
  • More Is English language spoken widely?
    Yes, English is spoken throughout Southern Africa, especially by those involved in the tourism branch.
  • More How is the local food?
    Great!
  • More Do I have to take Malaria tablets?
    Malaria occurs in many parts of South, Southern and East Africa and it is very important that you take precautions against malaria prior to starting off on your holiday. Please take the time to visit you doctor or pharmacist for recommendations regarding the correct prophylactic to take in the areas to which you will be visiting. If you are on prescription medication, please ensure you have an adequate supply to last the duration of your stay and a copy of your prescription(s).
  • More Are there any other health issues to be concerned about?
    You should also be aware of hepatitis, for which you can be inoculated. Ticks may carry tick bite fever, which is easily treated.
  • More Is the water safe to drink?
    The water in all major cities in South Africa is safe to drink. But there is always bottled water available for those who prefer.
  • More Where can I convert the tour cost into my own currency?
    Use the currency converter on our website to change amounts into your own currency.
  • More What time zone is South Africa?
    South Africa is 2 hours ahead of Greenwich Mean Time (GTM), one hour ahead of Central European winter time, 8 hours behind Australian Eastern Standard Time and 7 hours ahead of Eastern Standard winter time. Between South Africa and its neighbouring countries or between the 9 provinces of South Africa is no daylight saving and no time-zone changes.
  • More What are tips on tipping?
    We are often asked questions about gratuities or tipping the staff, if applicable and if yes, how much. We see a gratuity as just that, an appreciation for a job well done. In South Africa we adhere to the international norm of 10% of the bill. For other services it is up to the discretion of the guest, who might like to consult with the lodge manager or guide as the case maybe.
  • More Can my cell phone work in Africa?
    Yes, there is extensive coverage throughout South Africa. In some countries, this may be primarily in and around major urban areas. However networks cover all towns, cities and national roads. Before travelling, ask your service provider to open your phone to allow international roaming.
  • More How much money should I take?
    Aside from shopping, you need money for incidentals, drinks and tipping. Please note in some rural shops they accept only cash.
  • More What about banks?
    For the most part you will find South Africa an easy destination for banking. From the moment you step off the plane you will start seeing the availability of banks, bureau de change and ATMs. The banks are generally open Mondays to Fridays from 9am to 3.30 pm , and on Saturdays 8.30am to 11am. Those at the airports adjust their hours to accommodate international flights. The major banks have branches and ATMs in most large towns and cities. International credit cards are widely accepted.
  • More Where can I smoke?
    The law prohibits smoking in most public spaces, including railway stations and airports. Most restaurants have designated non-smoking and smoking areas.
  • More What is a township?
    During apartheid, black South Africans were forced to live in areas set apart from whites. These areas, which came to be known as townships, remain today even though apartheid has disappeared, and many are struggling to overcome poverty, poor housing, and overcrowding. Townships throughout South Africa may not be as large as Soweto, but they still have the same warmth, spirit and vibrancy that make a visit unforgettable.
  • More What are the different areas of South Africa?
    South Africa is divided into 9 provinces: Western Cape, Eastern Cape, Northern Cape, Free State, Gauteng, KwaZulu-Natal, Limpopo, North West and Mpumalanga. Major cities include Cape Town, Pretoria, Johannesburg, Durban and Bloemfontein.
  • More Is it safe to walk around?
    Yes, like anywhere, provided you don't go wandering about dark streets at the dead of night. There is crime in South Africa but you don't need to do more than take an usual sensible precautions. Don't display valuable possessions carelessly in the public. Like anywhere else in the world, know that there are some areas of the major town where outsiders present a more vulnerable target.
  • More What to leave behind ?
    Your watch, laptop, work, stress, concept of time, pre-conceptions about anything and any attitude that is not pure adventure.

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